Frequently Asked Questions
Because every Risate piece is handcrafted specially for you, we offer refunds as store credit coupon. However, we want you to love your purchase! If you face any sizing issues, we are happy to offer a size exchange/product exchange.
Detailed Description : https://risate.in/policies/refund-policy
We undergo three layers of quality checks before dispatching. However, in the rare event of a defect, please email us an image at info@risate.in within 48 hours of delivery, and we will replace it immediately free of charge.
Not at all. We pride ourselves on efficiency. While each piece is handcrafted, our streamlined process allows us to prepare and dispatch your order within 3-5 business days.
SHIPPING WITHIN INDIA (For Domestic Customers)
Delivery timeline for PAN India is 5-10 business days. For queries, WhatsApp or call us at 9997881123.
SHIPPING Outside India (For International Customers)
Delivery timeline for international orders is 7-20 days depending upon the destination. Shipping charges will reflect and shown according to the customer location and their postal code.
At Risate, we believe in conscious luxury. We do not mass-produce or keep inventory sitting on shelves. Instead, every single piece is freshly cut and sewn specifically for you the moment your order is placed. This ensures pristine condition and minimizes waste.
Once your order is freshly crafted and dispatched, you will receive a tracking link via email/SMS. You can use this to see exactly when your package will arrive.
We follow a standard size chart optimized for the Indian body type. You can find our detailed Size Guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
Yes! Since we make everything from scratch, we can often accommodate minor adjustments (like length). Please contact us at info@risate.in immediately after placing your order to request this or you can mention in Order notes available after you add to cart.
No. We are a slow-fashion label focused on quality over quantity. By crafting pieces only against confirmed orders, we ensure that every stitch meets our high standards of elegance and durability.
We are meticulous about our materials. We source premium, tested fabrics—both imported and high-grade Indian textiles—to ensure that our styles not only look sophisticated but feel luxurious against your skin.